Frequently asked questions.
What types of party rentals do you offer?
We offer a wide range of party rentals, including but not limited to: tables, chairs, tents, linens, decorations, lighting, bounce houses, inflatables, catering equipment, and more. Please visit our website inventory or contact us for a complete list of available rentals.
How do I place a rental order?
You can place a rental order by contacting us through our website, phone, or visiting our physical location. Our customer service team will guide you through the rental process, discuss your requirements, and provide you with a quote.
Is there a minimum order requirement?
Yes, we have a minimum order requirement to ensure efficient service and cover operational costs. The minimum order amount may vary depending on the items rented and the delivery location. Please check with our team for specific details.
Can I make changes to my rental order after it has been placed?
Changes to rental orders can be made depending on the availability of the desired items and the time remaining until your event. We recommend contacting us as soon as possible to discuss any changes needed.
How far in advance should I book my rentals?
It is advisable to book your rentals as early as possible to secure availability. We recommend booking at least a few weeks in advance, especially for peak event seasons. However, we will do our best to accommodate last-minute requests based on item availability.
Is delivery and pickup included in the rental fee?
Delivery and pickup services are available and may be subject to additional fees based on the delivery location, distance, and order size. Our team will provide you with the delivery and pickup options, along with any associated charges, during the rental process.
Can I pick up the rental items myself?
Yes, depending on the items and your preference, you can choose to pick up the rentals yourself. Our team will provide you with the pickup details, including the location and timing, if applicable.
What is your cancellation policy?
Our cancellation policy may vary depending on the circumstances and the proximity to the event date. Please refer to our rental agreement or contact our team for detailed information about our cancellation policy.
Are the rental items cleaned and sanitized?
Yes, we prioritize cleanliness and hygiene. Our rental items undergo thorough cleaning and sanitization after each use to ensure they are in excellent condition for your event.
What happens if any rental items get damaged during my event?
We understand that accidents can happen. In the case of damages, please inform our team as soon as possible. Depending on the situation, you may be responsible for repair or replacement costs, as outlined in our rental agreement.